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Frequently Asked Questions

Does post-consumer paper perform the same as ‘virgin’ paper?

Today’s post-consumer paper (i.e Aspen) has high quality and is engineered for use in copiers, printers and fax machines. All paper will jam if it is exposed to moisture overtime, it is not because of post consumer content. Further, machines do need to be serviced and cleaned from time to time for effective performance.

Does the Aspen post-consumer paper have certifications for performance?

Buyers Laboratory Inc. has awarded Aspen post-consumer paper with a performance certification for consistency throughout BLI’s lab tests. An 800,000 sheet test proved to be highly reliable, no double sheeting and no problems related to image quality, dusting or curl.

Do you really deliver for free anywhere in the nation?

This is true, the goal is to make this a nationwide network. However, we require that you order wisely and maximize office needs to a minimum order amount of $70 to receive free shipping. We are only trying to do what is best for the environment and to limit vehicle pollutants. Otherwise a standard $7.95 is added for shipping.

What is post-consumer paper anyway?

Post-consumer content are “end materials” diverted from solid waste and has been generated by consumers. Examples that do qualify include office wastepaper, junkmail and magazines from people’s homes, undeliverable mail at the Postal Service’s dead-letter office, office wastepaper, and shipping packaging from delivered products. (Conservatree.org)

Then what is recycled paper?

A paper product containing those percentages of post-consumer material (2) and/or recycled fiber (12) categories required by specifications and so labelled.

Currently, there is no agreement on what the term “recycled paper” means, beyond the fact that it contains recovered fiber (which may be pre-consumer and/or post-consumer). You should establish strong post-consumer standards in your specifications and ensure that suppliers meet those standards. You must also question what others mean by “recycled paper” unless the post-consumer content is clearly labeled. (conservatree.org)

What is the turnaround time of deliveries?

For first time deliveries, please allow a one time 24-48 hour approval process. This is only because we are unlike any other office supplier and want to verify all new partners (customers). After the initial approval, most deliveries are next day. (Bagasse products may take a little longer)

Do you deliver to Hawaii and Alaska?

Not yet, we are trying to set that up for the future.

I don’t see a product I need in your catalog, can you get it?

Yes, we have access to many more eco-friendly products. Simply visit biggestbook.com to locate your product. Then submit your custom request to us and one of our green reps will be in touch with your custom pricing!

What does it mean to be a partner of the EcoGreenOffice?

Striving to be green is no easy task and an endless effort. By simply ordering products or services from E.G.O., you enjoy the benefits of being a partner. There a no membership fees or hidden costs, just incredible incentives and services that no other office supply company offers.

My company uses a lot of paper and other products. Can we get volume discounts?

Yes. Not only do we already offer the best prices, we take into account price breaks on repeat large product orders. For more information, enter details in the customer request column and we will be in touch.

How does my business incorporate the EcoGreenOffice logo?

It is important for a business to get recognized for making a green effort. The use of our logo gives you environmental credibility and a way to differentiate your business from competitors. You can creatively combine it into your current logo or use it anywhere on your marketing collateral. Our talented green designers can help you with this process.

Do you accept credit cards for payment?

We accept Master Card, AMEX and Visa.

Will you accept another form of payment? I use a different credit card than the ones you accept?

Absolutely. For your convenience we are happy to provide you with an invoicing option. A small fee of $1.95 is accessed with every invoice for accounting management and to keep our incredible pricing low on green office products.

Do you share partner (client) information?

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (303) 444-4500 or via email.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

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