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EGO's Sample Ink & Toner Program: Try Innovera's Recycled Ink & Toner for Free!

Published 11/9/11

Sampling is the only sure way to get a product in the hands of a potential customer

 

Have a bad taste from using compatibles?

Have you tried EcoGreenOffice's Toner Program?

We want to prove first hand the consistent quality of our products. Simply email Bryan to place your sample order. The following information is required to order:

  • Ship-To Address
  • Compatible Part #
  • Quantity

There are many reasons to participate in EGO's Ink & Toner Program. But the best reason might be that Innovera's Ink & Toner comes complete with a full guarantee that all cartridges are free from defects in materials and workmanship for 1 year from the date of purchase. Here are some of the many other benefits to the program:

What is the Innovera/EcoGreenOffice warranty?
The Innovera ink and toner warranty that is communicated to customers when a cartridge is shipped is as follows:   Cartridges are warranted to be free from defects in materials and workmanship for a period of 1 year from the date of purchase.

How do we stand by the warranty?
If during the warranty period an Innovera product causes damage to a print head or printing mechanism, we will repair the damaged product or reimburse the customer for the reasonable cost of repairing the damaged product.

How does a customer obtain warranty service or reimbursement?
A customer in need of warranty service for an Innovera/EcoGreenOffice cartridge must contact their sales rep within 30 days.

A customer in need of reimbursement for a repair of a damaged product due to an Innovera cartridge must send their sales a written service report signed by a professional service technician stating the cause of the damage, the service performed and the cost of the service.  Also, they must send us the defective product and any parts that needed to be replaced due to the damage caused by the Innovera cartridge for testing purposes.

When do I contact Innovera/EcoGreenOffice with product quality issues?
Always.  Innovera/EcoGreenOffice Support can help with any issues ranging from toner leakage to equipment damage.  Innovera Support will work with the Innovera quality manager and the customer on problem resolution.

a)    If an Innovera cartridge leaked toner in the customer’s printer, we provide PRINTER CLEANING at no charge. Please contact Innovera Support and provide the information specified below and we will dispatch a service technician to the customer’s site within 24 hours.
b)    If the customer uses his own service provider for the printer service, he can fax the repair bill to Innovera Support accompanied with    the below information. The bill will be paid within 10 business days.
c)    If the service is performed by the dealer’s in house staff, the dealer can fax or email his invoice to Innovera Support. Bill will also be paid within 10 business days.

When reporting a problem, the following information should be provided:

  • SKU number(s) of the Innovera cartridge(s)
  • Model number of the printer used (if applicable)
  • Brief narrative of nature of complaint or how the problem occurred
  • Dealer or end user contact information


When opening a claim, Innovera Support will:

  • Assign a claim number.
  • Email a UPS return label to the party holding the defective cartridge so we can have it sent in for evaluation.
  • Ship a replacement immediately.
  • If a replacement is not wanted, Innovera Support will issue a credit to the dealer account number.
  • If the customer has a repair bill, Innovera Support will collect the bill.
 

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